Refund & Cancellation Policy
Monthly Subscription Refund Policy
All monthly BACtrack View Enterprise subscription plans include a 14-day free trial. After 14 days, the chosen subscription plan is billed in advance on a monthly basis and is non-refundable; no refunds will be issued. BACtrack does not offer prorated refunds for canceled subscription plans. There will be no refunds or credits for partial months of service or refunds for months unused with an open account.
Pre-Paid Subscription Refund Policy
All pre-paid BACtrack View Enterprise subscription plans do not include a free trial, but they do include a 7-day money back guarantee. To be eligible for a refund, you must submit a cancellation form and return your unopened breathalyzer within 7 days of purchase. If you choose to keep your plan after 7 days, you are entering into a contract that automatically renews 3,6 or 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, you will not receive a refund for unused portions of the subscription, but will still have access to your account until it expires.
NOTE: All subscriptions, both monthly and pre-paid plans, are recurring and will automatically renew after the end of each paid subscription period. Your subscription plan may be canceled at any time, however, BACtrack does not refund or prorate unused portions of a subscription. This means that if you cancel your subscription, it will no longer auto-renew, but you will retain access until the end of your subscription period.
All subscription fees are charged automatically on a recurring basis until you cancel you subscription (both month-to-month and pre-paid plans). You may cancel you subscription by submitting a cancellation form here. Please keep in mind that you are solely responsible for properly canceling your account. You must submit a cancellation form before or on the payment due date to avoid being charged. Sending an email or uninstalling the BACtrack View Enterprise App will not trigger a cancellation - you must submit a cancellation form to cancel your subscription.