Refund & Cancellation Policy

All monthly BACtrack View Enterprise subscription plans include a 14-day free trial. After 14 days, the chosen subscription plan is billed in advance on a monthly basis and is non-refundable; no refunds will be issued. BACtrack View Enterprise does not offer prorated refunds for canceled subscription plans. There will be no refunds or credits for partial months of service or refunds for months unused with an open account. 

All pre-paid BACtrack View Enterprise subscription plans do not include a free trial, but they do include a 7-day period before you are charged. In order to cancel the account and not be charged, you must   submit a cancelation form within 7 days of signing up for the service. If you do not cancel within those first 7 days, you are entering into a contract that automatically renews 3,6 or 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, you will not receive a refund for unused portions of the subscription but will still have access to your account until it expires.

All subscription fees are charged automatically on a recurring basis until you cancel your subscription (both month-to-month and pre-paid plans). You may cancel your subscription by submitting a  cancelation form here. Please keep in mind that you are solely responsible for properly canceling your account. You must submit a cancelation form before the payment due date to avoid being charged. Sending an email, leaving a voicemail, returning the device, or uninstalling the BACtrack View Enterprise App will not trigger a cancelation -   you must submit a cancelation form to cancel your subscription.